Yoyo Ping

sapper1893 · 2013-06-16, 00:17

Hi all, I'm having a problem with my ping. It's up and down like a yoyo. If I click on the team screen where you can see your ping reading I can watch it going up and down between 77-800. I have just signed up to BT internet (UK) and it was running fine and this problem has only started in the past few days. I'm no computer guru so wouldn't have a clue where I am supposed to look or what to do. Can anyone help.

Spec · 2013-06-16, 00:26

Moved to support.

sapper1893 · 2013-06-16, 09:03

Quote:

Originally Posted by sapper1893

Hi all, I'm having a problem with my ping. It's up and down like a yoyo. If I click on the team screen where you can see your ping reading I can watch it going up and down between 77-800. I have just signed up to BT internet (UK) and it was running fine and this problem has only started in the past few days. I'm no computer guru so wouldn't have a clue where I am supposed to look or what to do. Can anyone help.

OK further to start of thread, I've just sat and watched my ping and it is changing every 2-3 seconds. I goes up and then comes down again

sapper1893 · 2013-06-16, 09:04

Quote:

Originally Posted by sapper1893

Hi all, I'm having a problem with my ping. It's up and down like a yoyo. If I click on the team screen where you can see your ping reading I can watch it going up and down between 77-800. I have just signed up to BT internet (UK) and it was running fine and this problem has only started in the past few days. I'm no computer guru so wouldn't have a clue where I am supposed to look or what to do. Can anyone help.

OK further to start of thread, I've just sat and watched my ping and it is changing every 2-3 seconds. It is constant and doesn't stop, going up and then down again I've connected directly to my wifi with cable and it's still the same.

strima · 2013-06-16, 09:12

Have you tried resetting your router? Checked cables etc.

Also go to Pingtest.net - The Global Broadband Quality Test, run this a few times and see what the results are.

I suspect the problem is with BT, it normally is even though they won't admit it. Had any heavy rain recently? Is you phone line into the house underground or from an overhead pole?

sapper1893 · 2013-06-16, 09:33

Quote:

Originally Posted by strima

Have you tried resetting your router? Checked cables etc.

Also go to Pingtest.net - The Global Broadband Quality Test, run this a few times and see what the results are.

I suspect the problem is with BT, it normally is even though they won't admit it. Had any heavy rain recently? Is you phone line into the house underground or from an overhead pole?

Just done that ping test and it says B+ very good. Any more ideas?
Cables are good, reset router. I even connected the cable but no change.This is starting to pi** me off. I started BT internet last week and it was running fine, in fact better than my old provider. Problem has only started in the past few days.

strima · 2013-06-16, 10:10

Worth checking with BT just in case: https://www.bt.com/consumerFaultTrac...g.do?pageId=31

sapper1893 · 2013-06-16, 10:23

Quote:

Originally Posted by strima

Worth checking with BT just in case: https://www.bt.com/consumerFaultTrac...g.do?pageId=31

Just done the BT check and I am getting 17.6mb at home from exchange at 20.1mb so that seems to be ok.

LITOralis.nMd · 2013-06-16, 10:33

You actually have a jitter problem not a ping problem,
I can't believe I know this much about a British ISP,

You need to test for jitter
Pingtest.net - The Global Broadband Quality Test
8x8, Inc. VoIP Test and Broadband Speed Test

specific to BT:
http://test.speedtester.bt.com
directions to use:
::. Kitz - BTw Performance Speedtest .::

sapper1893 · 2013-06-16, 10:48

Quote:

Originally Posted by [R-COM]LITOralis.nMd

You actually have a jitter problem not a ping problem,
I can't believe I know this much about a British ISP,

You need to test for jitter
Pingtest.net - The Global Broadband Quality Test
8x8, Inc. VoIP Test and Broadband Speed Test

specific to BT:
http://test.speedtester.bt.com
directions to use:
::. Kitz - BTw Performance Speedtest .::

Done that, I've got a jitter of 8ms whatever that is. How so I solve Jitter problem? Got Java working as well and I have packet loss of 4. Same again no idea what that means.

2013-06-16, 00:17	#1
sapper1893 Join Date: Jul 2011 Posts: 106 United Kingdom Location: Northants	Yoyo Ping Hi all, I'm having a problem with my ping. It's up and down like a yoyo. If I click on the team screen where you can see your ping reading I can watch it going up and down between 77-800. I have just signed up to BT internet (UK) and it was running fine and this problem has only started in the past few days. I'm no computer guru so wouldn't have a clue where I am supposed to look or what to do. Can anyone help.

2013-06-16, 00:26	#2
Spec Retired Moderator Join Date: Sep 2007 Posts: 8,383 Germany Location: Frankfurt (Main)	Re: Yoyo Ping Moved to support.
	--- currently reduced activity --- Thanks to [R-MOD]IINoddyII for the signature! _____________________________ Propriety is an adequate basis for behavior towards strangers, honesty is the only respectful way to treat friends.

2013-06-16, 09:12	#5
strima Retired PR Developer Join Date: Feb 2007 Posts: 2,198 United Kingdom Location: Up my own ar Blog Entries: 1	Re: Yoyo Ping Have you tried resetting your router? Checked cables etc. Also go to Pingtest.net - The Global Broadband Quality Test, run this a few times and see what the results are. I suspect the problem is with BT, it normally is even though they won't admit it. Had any heavy rain recently? Is you phone line into the house underground or from an overhead pole?

2013-06-16, 10:10	#7
strima Retired PR Developer Join Date: Feb 2007 Posts: 2,198 United Kingdom Location: Up my own ar Blog Entries: 1	Re: Yoyo Ping Worth checking with BT just in case: https://www.bt.com/consumerFaultTrac...g.do?pageId=31

2013-06-16, 10:33	#9
LITOralis.nMd Retired PR Developer Join Date: Apr 2010 Posts: 5,648 United States of America	Re: Yoyo Ping You actually have a jitter problem not a ping problem, I can't believe I know this much about a British ISP, You need to test for jitter Pingtest.net - The Global Broadband Quality Test 8x8, Inc. VoIP Test and Broadband Speed Test specific to BT: http://test.speedtester.bt.com directions to use: ::. Kitz - BTw Performance Speedtest .::