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PR:BF2 Support Help and support regarding PR:BF2 installation and in-game issues

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Old 2016-12-12, 20:38   #1
dustymiller259
Angry CTD after splash screen movie

Fresh install on PR:BF2 on Win10 (1607).

No issues with install, rebooted after. Installed DX9 2010 SDK, no issues.

Game loads the launcher, displays the intro movie, and then closes. No error other than closure dialog box saying cleaning up resources.

no launcher.log file to help. How Can I determine what's wrong / missing.
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Old 2016-12-13, 17:55   #2
dustymiller259
Default Re: CTD after spalsh screen Movie

OK, so just uninstalled, cleared out the registry, and reinstalled, V1.4.1.0 exactly the same issue, updated to 1.4.3.0, same issue.

Installation from ISO downloaded last night.

CPU 3770, 16Gb RAM, 980Ti.

how do I find out what is wrong ???????
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Old 2016-12-15, 09:55   #3
Jezeus
Default Re: CTD after spalsh screen Movie

Does the game launch in windowed mode? I have the same issue as you, but it only crashes in fullscreen mode.
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Old 2016-12-15, 10:05   #4
dustymiller259
Default Re: CTD after splash screen Movie

Yup windowed and full screen - same issue.
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Old 2016-12-15, 10:23   #5
AfterDune
Retired PR Developer
Supporting Member

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Default Re: CTD after splash screen movie

You could try to delete (or rename it to something else, so you can revert this if needed) the "video.con" file in My Documents / ProjectReality / Profiles / 000x /. If that helps, the crashes have to do with your video settings. For example, in many cases the framerate inside the video.con doesn't match with the framerate your monitor supports.

That "000x" can be 0001, 0002, or anything that looks like that.

If you can launch the game now, you can try to set your desired resolution and all that again, through the launcher.



Edit: above method might fail now, so try to set the resolution to something lower and disable AA, to see if that helps anything?

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Last edited by [R-DEV]AfterDune; 2016-12-15 at 10:44..
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Old 2016-12-25, 14:52   #6
dustymiller259
Default Re: CTD after splash screen movie

Tried that, when i reset the display option i pick from the menu and select the current desktop resolution, however when I do a support log collect, its reporting my refresh rate @ 59Hz, not the 60Hz that the drivers are reporting.
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Old 2016-12-27, 09:35   #7
dustymiller259
Default Re: CTD after splash screen movie

I now have the refresh issue fixed, so my reported refresh rate and the set rate are the same. and the game after a fresh install still CTD's as soon as the intro movie finishes.

Is there any way to get any logging of the startup process to see what the issue is, as I font get any error message being reported.
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Old 2016-12-31, 07:38   #8
[R-DEV]​LITOralis.nMd
Lead Support Technician
Supporting Member
Default Re: CTD after splash screen movie

@Dusty, can you post up your system specs from the launcher please.

Can be an audio issue(USB headphones), video issue, or something else, not sure until I know what you got.

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