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PR:BF2 Support Help and support regarding PR:BF2 installation and in-game issues

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Old 2018-04-03, 21:14   #1
bazvink
Default games crashes when using launcher

Hi,

Installed the game today on my Win7. Had some issues with read-only profile directory, but I think that's solved. Launcher runs fine, I can start the game from there but after the intro movie has played, the game will crash to desktop. Unfortunately, I've tried 3 times and only once did it actually write anything in the prlauncher.log, and that was just "error while running game" a couple of times.

however: one thing I've noticed is that if I run the game "standalone", i.e. I go to the program files/project reality directory and run the PRBF2.exe file, the game RUNS FINE, but offcourse it complains about not being able to detect the launcher and profiles so it's pretty useless.

So... anyone have any ideas? Maybe a tip to get some more logging/error messages?
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Old 2018-04-03, 21:21   #2
[R-DEV]​AlonTavor
PR:BF2 Developer
Default Re: games crashes when using launcher

Hello.
Could you post the contents of PRLauncher.log in the PR Folder/mods/pr/bin folder and system specs from the launcher's support page?
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Old 2018-04-03, 21:36   #3
bazvink
Default Re: games crashes when using launcher

Here's the system info:


Code:
System Information
------------------
  Operating System: Microsoft Windows 7 Enterprise  (6.1.7601)
      Architecture: 64-bit
   Current Culture: English (United States)
       Motherboard: Dell Inc. 07F3F4
         Processor: Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz (Physical: 2, Logical: 4)
            Memory: 8.00 GB
      DIMM Modules: DIMM A: 4.00 GB @ 1600 MHz
                    DIMM B: 4.00 GB @ 1600 MHz
         Page File: 7.91 GB
    .NET Framework: 4.6+ Release Build: 394271, Runtime: 4.0.30319.42000

Display Information
-------------------
 Display Device(s): Generic PnP Monitor on Intel(R) HD Graphics Family
   Display Mode(s): 1920 x 1080 (32 bit) @ 60 Hz
    Driver Version: 10.18.14.4432
    Display Memory: 1024.00 MB
     Multisampling: 2, 4, 8
               DPI: 96 (100%)

Audio Information
-----------------
  Primary Playback: Headset Earphone (Plantronics C
 Primary Recording: Headset Microphone (Plantronics
  Open AL Renderer: Software
               EAX: True
           EAX 1.0: False
           EAX 2.0: True
           EAX 3.0: False
           EAX 4.0: False
           EAX 5.0: False
             X-RAM: False

Disk Information
----------------
      Install Path: C:\Program Files (x86)\Project Reality\Project Reality BF2
                    Free: 23.27 GB, Total: 238.17 GB, FS: NTFS, SSD: True
          Mod Path: C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr
                    Free: 23.27 GB, Total: 238.17 GB, FS: NTFS, SSD: True
     Profiles Path: \\wbi.nxp.com\Users4\nxp83736\Data\ProjectReality\Profiles -> [UNC\wbi.nxp.com\Users4\nxp83736\Data\ProjectReality\Profiles]
                    Free: 0.00 B, Total: 0.00 B, FS: , SSD: Unknown
    Update DL Path: C:\Users\nxp83736\AppData\Local\Project Reality\Project Reality BF2\Downloads
                    Free: 23.27 GB, Total: 238.17 GB, FS: NTFS, SSD: True
   Update Log Path: C:\Users\nxp83736\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
                    Free: 23.27 GB, Total: 238.17 GB, FS: NTFS, SSD: True

Game Information
----------------
    Installed Mods: pr
       Current Mod: pr
           Version: Standalone - 1.0
        PR Version: 1.5.3.3
          Language: english
   Debug Available: False
     Large Address: True
Supported Hardware: None

Profile Information
-------------------
      Profile 0001: n00bBAzV
              Type: Online
        View Intro: False
        Fullscreen: True
      Display Mode: 1024x768@60Hz
Display Mode Valid: True
   Graphics Scheme: Low
     Multisampling: Off
             VSync: False
            NoLods: False
   Terrain Quality: Low
   Effects Quality: High
  Geometry Quality: Low
   Texture Quality: Low
  Lighting Quality: Low
   Dynamic Shadows: Low
    Dynamic Lights: Low
 Texture Filtering: Low
    Audio Provider: Software
    Provider Valid: True
     Audio Quality: High
               EAX: True
as mentioned, the prlauncher.log didn't get created in the last two attempts, so I don't have one, but I will give it another shot right now.
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Old 2018-04-03, 21:40   #4
bazvink
Default Re: games crashes when using launcher

Sorry... .log was again not created. Unfortunately I don't have an old one becuase I noticed it wasn't getting updated between attempts, so I deleted it in the hope that a new one would be created. Which means I don't have a .log at all

EDIT: FYI, I've tried with both an online and offline account, same results.
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Old 2018-04-03, 22:08   #5
[R-DEV]​AlonTavor
PR:BF2 Developer
Default Re: games crashes when using launcher

Anti virus? Run as admin?
Firewall? Could something be blocking loopback?
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Old 2018-04-04, 06:37   #6
bazvink
Default Re: games crashes when using launcher

I’ve given up. Inthink the problem is my profiles directory. It keeps resetting to read-only because it’s linked to a corporate cloud location. If iI’m not on VON the profile dir whines and of I switch to VPN then the game crashes most likely due to corp firewall issues.

I’ll try on another computer
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