Win 10 Audio Not Working

[Gerfand]

I recently installed PR because I thought my PC could run it after a RAM upgrade, it worked fine, but because of Uni, I decided to uninstall it, after that, some weeks later, I reinstalled it, however no in-game sounds display, this doesn't seen to be a problem with the installer, since I reinstalled the game and it still didn't worked, I didn't tried to re-download the game yet.

Trying to change volume has no effect (the game is actually on the default settings) same with chaning volume quality, like the sounds files are missing.

System Information
------------------
    Operating System: Microsoft Windows 10 Home Single Language (10.0.19045)
        Architecture: 64 bits
     Current Culture: Portuguese (Brazil)
         Motherboard: Acer ZORO_BH
           Processor: Intel(R) Core(TM) i3-5015U CPU @ 2.10GHz (Physical: 2, Logical: 4)
              Memory: 12,00 GB
        DIMM Modules: ChannelA-DIMM0: 4,00 GB @ 1600 MHz
                      ChannelB-DIMM0: 8,00 GB @ 1600 MHz
           Page File: 1,81 GB
      .NET Framework: 4.6+ Release Build: 528372, Runtime: 4.0.30319.42000

Display Information
-------------------
   Display Device(s): Generic PnP Monitor on Intel(R) HD Graphics 5500
     Display Mode(s): 1366 x 768 (32 bit) @ 60 Hz
      Driver Version: 20.19.15.4703
      Display Memory: 1024,00 MB
       Multisampling: 
                 DPI: 96 (100%)

Audio Information
-----------------
    Primary Playback: Microsoft Sound Mapper
   Primary Recording: Microfone (Realtek High Definit
    Open AL Renderer: Software
                 EAX: True
             EAX 1.0: False
             EAX 2.0: True
             EAX 3.0: False
             EAX 4.0: False
             EAX 5.0: False
               X-RAM: False

Disk Information
----------------
        Install Path: C:\Program Files (x86)\Project Reality\Project Reality BF2
                      Free: 122,54 GB, Total: 464,80 GB, FS: NTFS, SSD: False
            Mod Path: C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr
                      Free: 122,54 GB, Total: 464,80 GB, FS: NTFS, SSD: False
       Profiles Path: C:\Users\Andre\Documents\ProjectReality\Profiles
                      Free: 122,54 GB, Total: 464,80 GB, FS: NTFS, SSD: False
      Update DL Path: C:\Users\Andre\AppData\Local\Project Reality\Project Reality BF2\Downloads
                      Free: 122,54 GB, Total: 464,80 GB, FS: NTFS, SSD: False
     Update Log Path: C:\Users\Andre\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
                      Free: 122,54 GB, Total: 464,80 GB, FS: NTFS, SSD: False

Game Information
----------------
      Installed Mods: pr
         Current Mod: pr
             Version: Standalone - 1.0
          PR Version: 1.7.2.4
            Language: english
     Debug Available: False
       Large Address: True
  Supported Hardware: None
Missing dependencies: None
Ignored dependencies: None

Profile Information
-------------------
        Profile 0001: gerfand
                Type: Online
   Last Used Profile: True
          View Intro: True
          Fullscreen: True
        Display Mode: 1366x768@60Hz
  Display Mode Valid: True
     Graphics Scheme: Medium
       Multisampling: Off
               VSync: False
     Terrain Quality: Low
     Effects Quality: High
    Geometry Quality: Low
     Texture Quality: Medium
    Lighting Quality: Low
     Dynamic Shadows: Medium
      Dynamic Lights: Medium
   Texture Filtering: Medium
   Statics Lod-Scale: 1,0
Overgrowth Lod-Scale: 1,0
      Audio Provider: Hardware
      Provider Valid: True
       Audio Quality: High
                 EAX: True

[Gerfand]

I re-downloaded it and the audio still not working.

[[R-DEV]Mats391]

PR (more precise BF2) does not allow choosing audio devices. It always uses the windows default device. Make sure you have the windows default set to the correct output.
What you currently have looks a bit weird

Primary Playback: Microsoft Sound Mapper

[Gerfand]

Thank you for the response, I an trying to figure out how to make it the default, since I only have one audio device, which supposedly is the default one.

[[R-DEV]Mats391]

After short googling, it seems the Microsoft Sound Mapper is some virtual default audio driver. See if you can install real driver for your sound card to see if that solves this issue.

This article has some steps to troubleshoot issues: https://www.minitool.com/news/micros...nd-mapper.html

[Gerfand]

I tried to do those things, but unfortunalley it didn't worked, however after doing it, it started to see my Earbuds and my Laptop integrated sound as different things, I thought that would solve the problem, changing the Default from one to another but it doesn't seens to be the case

[Gerfand]

Update, decided to test in game proper, because the support could be wrong, or outdated, it worked!

Thank you for the support, I was thinking on reinstalling the driver but was worried that was not the route of the cause (maybe its not but it allowed me to solve by having the speakers and the earbuds separated)

[[R-DEV]Mats391]

Glad to hear that the issue got resolved. See on the battlefield!