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27 Oct 2020, 00:00:00 (PRT)
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PR:BF2 Support Help and support regarding PR:BF2 installation and in-game issues

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Old 2020-08-12, 20:36   #1
Where is my towel?
Question PR crashes regularly

Hi, I'm back after some training runs today with offline gaming. The game crashed three times to desktop. Windows said: "Application has been blocked for access to the graphic hardware." Also, my AMD Radeon software (coming with latest driver version) generated at the same time the following error according to windows: "General - the standard setting for Radeon Wattman have been restored due to an unexpected system error".

Crashed once to a BSOD.

And lastly, PR froze once my whole desktop computer so I had to use the power button to kick it up again.

So I installed de crash dump prog. And ran PR again and crashed again. Unfortunately, as I suspect to be in rather low standing in the forums atm as newbie, I'm not allowed to upload the dump or BSOD that I captured with my mobile as attachment.

Unless I'm mistaken, my desktop configuration should be able to handle the minimum game requirements. And actually are as recommended regarding the hardware. Nevertheless, I downsized the video and graphic settings from high quality to low/medium. And down scaled the resolution to 1920 x 1080. All related drivers, Windows and PR are up to the latest version.

My sysinfo is down below in the post.

Any help is much appreciated, as I don't expect much feedback from the bug report I just sent to AMD support.

Cheers, Herman

--------------
Code:
System Information
------------------
  Operating System: Microsoft Windows 10 Pro (10.0.17134)
      Architecture: 64 bits
   Current Culture: Dutch (Netherlands)
       Motherboard: Gigabyte Technology Co., Ltd. B85M-D3H
         Processor: Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz (Physical: 4, Logical: 4)
            Memory: 8,00 GB
      DIMM Modules: ChannelA-DIMM0: 4,00 GB @ 1600 MHz
                    ChannelB-DIMM0: 4,00 GB @ 1600 MHz
         Page File: 5,50 GB
    .NET Framework: 4.6+ Release Build: 461808, Runtime: 4.0.30319.42000

Display Information
-------------------
 Display Device(s): Generic PnP Monitor on AMD Radeon R9 200 / HD 7900 Series
   Display Mode(s): 2560 x 1440 (32 bit) @ 60 Hz
    Driver Version: 27.20.2001.13001
    Display Memory: 3,00 GB
     Multisampling: 2, 4, 8
               DPI: 120 (125%)

Audio Information
-----------------
  Primary Playback: Microsoft-geluidstoewijzing
 Primary Recording: Echo-onderdrukkende telefoon me
  Open AL Renderer: Software
               EAX: True
           EAX 1.0: False
           EAX 2.0: True
           EAX 3.0: False
           EAX 4.0: False
           EAX 5.0: False
             X-RAM: False

Disk Information
----------------
      Install Path: C:\Program Files (x86)\Project Reality\Project Reality BF2
                    Free: 38,92 GB, Total: 223,02 GB, FS: NTFS, SSD: True
          Mod Path: C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr
                    Free: 38,92 GB, Total: 223,02 GB, FS: NTFS, SSD: True
     Profiles Path: D:\Documents\ProjectReality\Profiles
                    Free: 151,03 GB, Total: 681,41 GB, FS: NTFS, SSD: False
    Update DL Path: C:\Users\Beheerder\AppData\Local\Project Reality\Project Reality BF2\Downloads
                    Free: 38,92 GB, Total: 223,02 GB, FS: NTFS, SSD: True
   Update Log Path: C:\Users\Beheerder\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
                    Free: 38,92 GB, Total: 223,02 GB, FS: NTFS, SSD: True

Game Information
----------------
    Installed Mods: pr
       Current Mod: pr
           Version: Standalone - 1.0
        PR Version: 1.6.2.2
          Language: english
   Debug Available: False
     Large Address: True
Supported Hardware: None

Profile Information
-------------------
      Profile 0001: Herman
              Type: Offline
 Last Used Profile: True
        View Intro: False
        Fullscreen: True
      Display Mode: 1280x1024@60Hz
Display Mode Valid: True
   Graphics Scheme: Medium
     Multisampling: 2x
             VSync: True
            NoLods: False
   Terrain Quality: Low
   Effects Quality: High
  Geometry Quality: Low
   Texture Quality: Medium
  Lighting Quality: Low
   Dynamic Shadows: Medium
    Dynamic Lights: Medium
 Texture Filtering: Medium
    Audio Provider: Software
    Provider Valid: True
     Audio Quality: High
               EAX: True
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Old 2020-08-12, 21:33   #2
Where is my towel?
Default Re: PR crashes regularly

Additionally, 2 events from the Windows log files are pasted below. The crashes generate a warning event ID 4101 from the source: Display. Error; "Monitor driver program amdkmdag does no longer react and has been restored." This warning pops up several times before or after the game crashes.

After this first warning/error, PR gets banned by windows from messing with the graphics card and reports that with a second warning, see the event with ID 4109 below.

First warning

Logboeknaam: System
Bron: Display
Datum: 12-8-2020 13:18:07
Gebeurtenis-id:4101
Taakcategorie: Geen
Niveau: Waarschuwing
Trefwoorden: Klassiek
Gebruiker: n.v.t.
Computer: DESKTOP-HERMAN-W10
Beschrijving:
Beeldschermstuurprogramma amdkmdag reageert niet meer en is hersteld.
Gebeurtenis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Display" />
<EventID Qualifiers="0">4101</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-08-12T11:18:07.325350600Z" />
<EventRecordID>69412</EventRecordID>
<Channel>System</Channel>
<Computer>DESKTOP-HERMAN-W10</Computer>
<Security />
</System>
<EventData>
<Data>amdkmdag</Data>
<Data>
</Data>
</EventData>
</Event>


Second error

Logboeknaam: System
Bron: Display
Datum: 12-8-2020 13:41:00
Gebeurtenis-id:4109
Taakcategorie: Geen
Niveau: Waarschuwing
Trefwoorden: Klassiek
Gebruiker: n.v.t.
Computer: DESKTOP-HERMAN-W10
Beschrijving:
Toepassing PRBF2.exe is geblokkeerd voor toegang tot grafische hardware.
Gebeurtenis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Display" />
<EventID Qualifiers="0">4109</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-08-12T11:41:00.732718000Z" />
<EventRecordID>69421</EventRecordID>
<Channel>System</Channel>
<Computer>DESKTOP-HERMAN-W10</Computer>
<Security />
</System>
<EventData>
<Data>PRBF2.exe</Data>
<Data>
</Data>
</EventData>
</Event>
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Old 2020-08-12, 23:11   #3
[R-DEV]​AlonTavor
PR:BF2 Developer
PR Server License Administrator
Default Re: PR crashes regularly

That sounds like your GPU driver is crashing. BSOD is always that.
We don't run kernel code. We cannot cause a BSOD.


Other than that, Coop is somewhat unstable on specific maps.
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Old 2020-08-13, 14:17   #4
Where is my towel?
Default Re: PR crashes regularly

Thanks for the reply, if it is not PR then another application. So I have de-installed the additional AMD software that governed my graphics card (not the driver itself). I did not crash after rebooting. Also enhanced both video and graphics from low/medium to medium/high, no crashing. Tried the coop map that I crashed on repeatedly, no crash. So I'm good to go, except for checking out the best performance vs quality settings for graphics and video.

PS: can a repair engineer with the repair kit repair an APC? If so, how? I tried in vain, although I had the kit next the the APC. Had the repair kit in my hands but it did nothing after trying the mouse buttons. The bot would not stop yelling for hours about needing repairs, drove me crazy.
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Last edited by Where is my towel?; 2020-08-13 at 14:26..
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Old 2020-08-13, 15:17   #5
[R-DEV]​AlonTavor
PR:BF2 Developer
PR Server License Administrator
Default Re: PR crashes regularly

Logis can drop repair stations. Engineers cant repair vehicles
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Old 2020-08-14, 08:02   #6
Where is my towel?
Default Re: PR crashes regularly

Quote:
Originally Posted by AlonTavor View Post
Logis can drop repair stations. Engineers cant repair vehicles
Thanks for clearing that up. Please bear with me, as I read for hours on the forums but it is nowhere mentioned and not in the manual, or the new player landing page, or the other helpful posts, how does a logi repair a vehicle when the logis truck has dropped the repair kit next to the vehicle?
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Old 2020-08-14, 09:35   #7
[R-DEV]Mats391
PR:BF2 Lead Developer
Supporting Member

Mats391's Avatar
Default Re: PR crashes regularly

Please make a new thread in the general discussion forums for your questions regarding the game. Or ask in our public discord.

Mineral: TIL that Wire-guided missiles actually use wire
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Old 2020-08-15, 15:15   #8
Where is my towel?
Default Re: PR crashes regularly

OK, sorry for going off-topic
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