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18 Sep 2019, 00:00:00 (PRT)
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PR:BF2 Support Help and support regarding PR:BF2 installation and in-game issues

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Old 2019-07-28, 12:59   #1
Sony238
Default Game crashes after start

Hey guys, so I've got a problem. After I press "Play" screen goes black after a while (on full screen) and after 2-3 secs it crashes and leaves me with feedback "PR:BF2 has closed, cleaning up resources..." in window mode feedback is:

I've also tried to install DX9, but it says that I cannot install on win 10 and 1024x768 is the smallest resolution I can pick.
My support options:
Code:
System Information
------------------
  Operating System: Microsoft Windows 10 Home (10.0.17763)
      Architecture: 64-bitowy
   Current Culture: Polish (Poland)
       Motherboard: HP 8328
         Processor: Intel(R) Core(TM) i3-6006U CPU @ 2.00GHz (Physical: 2, Logical: 4)
            Memory: 4,00 GB
      DIMM Modules: Bottom-slot 1(left): 4,00 GB @ 2133 MHz
         Page File: 3,07 GB
    .NET Framework: 4.6+ Release Build: 461814, Runtime: 4.0.30319.42000

Display Information
-------------------
 Display Device(s): Generic PnP Monitor on Intel(R) HD Graphics 520
   Display Mode(s): 1920 x 1080 (32 bit) @ 60 Hz
    Driver Version: 25.20.100.6518
    Display Memory: 1024,00 MB
     Multisampling: 2, 4, 8
               DPI: 120 (125%)

Audio Information
-----------------
  Primary Playback: G?o?niki (Realtek High Definiti
 Primary Recording: Mikrofon (Realtek High Definiti
  Open AL Renderer: Software
               EAX: True
           EAX 1.0: False
           EAX 2.0: True
           EAX 3.0: False
           EAX 4.0: False
           EAX 5.0: False
             X-RAM: False

Disk Information
----------------
      Install Path: F:\Gry\Project Reality
                    Free: 363,97 GB, Total: 449,22 GB, FS: NTFS, SSD: False
          Mod Path: F:\Gry\Project Reality\mods\pr
                    Free: 363,97 GB, Total: 449,22 GB, FS: NTFS, SSD: False
     Profiles Path: C:\Users\sony2\Documents\ProjectReality\Profiles
                    Free: 390,33 GB, Total: 466,69 GB, FS: NTFS, SSD: False
    Update DL Path: C:\Users\sony2\AppData\Local\Project Reality\Project Reality BF2\Downloads
                    Free: 390,33 GB, Total: 466,69 GB, FS: NTFS, SSD: False
   Update Log Path: C:\Users\sony2\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
                    Free: 390,33 GB, Total: 466,69 GB, FS: NTFS, SSD: False

Game Information
----------------
    Installed Mods: pr
       Current Mod: pr
           Version: Standalone - 1.0
        PR Version: 1.5.5.2
          Language: english
   Debug Available: False
     Large Address: True
Supported Hardware: None

Profile Information
-------------------
      Profile 0001: Sony238
              Type: Online
        View Intro: True
        Fullscreen: False
      Display Mode: 1680x1050@60Hz
Display Mode Valid: True
   Graphics Scheme: Custom
     Multisampling: Off
             VSync: False
            NoLods: False
   Terrain Quality: Low
   Effects Quality: High
  Geometry Quality: Low
   Texture Quality: Medium
  Lighting Quality: Low
   Dynamic Shadows: Low
    Dynamic Lights: Low
 Texture Filtering: Low
    Audio Provider: Software
    Provider Valid: True
     Audio Quality: Medium
               EAX: True
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Old 2019-07-28, 13:53   #2
[R-DEV]​AlonTavor
PR:BF2 Developer
Default Re: Game crashes after start

Run windowed and see if you get an error message.
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Old 2019-07-28, 18:46   #3
Sony238
Default Re: Game crashes after start

Quote:
Originally Posted by AlonTavor View Post
Run windowed and see if you get an error message.
Ahh screen shot is not working. Windowed gets error:
Debug assertion failed!
Version: 1.5.3153-802.0 Build date:
Module: RendDX9
File:
C:\dice\Projects\BF2Branches\Patch_1_50\Code\BF2\R endDX9\VideoOptions.cpp
Line: 234

Text: Unknown DynamicOption value 800x600

Current confile:
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Old 2019-08-13, 15:12   #4
Bozzman
Default Re: Game crashes after start

Quote:
Originally Posted by Sony238 View Post
Ahh screen shot is not working. Windowed gets error:
Debug assertion failed!
Version: 1.5.3153-802.0 Build date:
Module: RendDX9
File:
C:\dice\Projects\BF2Branches\Patch_1_50\Code\BF2\R endDX9\VideoOptions.cpp
Line: 234

Text: Unknown DynamicOption value 800x600

Current confile:
I have the same problem on Win 10, is there a solution? a patch? a fix that actually works?
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Old 2019-07-29, 09:38   #5
[R-CON]​Suchar
PR:BF2 Contributor
Project Reality Beta Tester
PR Server License Moderator

Suchar's Avatar
Default Re: Game crashes after start

Check this out.

Let us know what actually fixed the issue.

This error is caused by:
Quote:
Originally Posted by rpoxo
gpu failure, not supported 800x600@60hz mode(quite frequently on newest shitty laptops and amd GPUs), drivers/dx failure

prta is known for his lack of "authority" on cheaters, your server your rules if you want to close an eye on him do so ~ A guy (who was proven to be a cheater next day) right after reporting another cheater
----------------------------------------------------------------------------------------------------------------------------------------------
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Old 2019-07-29, 11:32   #6
Sony238
Default Re: Game crashes after start

Quote:
Originally Posted by Suchar View Post
Check this out.

Let us know what actually fixed the issue.

This error is caused by:
None of these doesn't work, I couldn't find CustomModeApp on my laptop.
But I reminded myself that I had pretty same issue in Metin2, where I had to connect my laptop to TV or monitor for a time, when game was starting and now it worked as well.
So if somebody will have this issue, connect ur laptop with HDMI to TV or monitor on time of starting the game. After it's loaded - disconnect HDMI and u are ready to play.

Thanks for support, see you on battlefield !
EDIT:
Well I was happy to fast. I got sound in intro, but in lobby and in game there's no sound
Sony238 is offline
Last edited by Sony238; 2019-07-29 at 13:52..
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Old 2019-07-29, 17:01   #7
PLODDITHANLEY
Supporting Member
Default Re: Game crashes after start

Yeah match your computer's resolution to the games at the moment they're not.

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Old 2019-08-13, 15:30   #8
[R-DEV]​AlonTavor
PR:BF2 Developer
Default Re: Game crashes after start

Pretty sure this happens when your monitor doesn't support 800x600@60hz. The engine defaults to this and then loads your real resolution. See if you can add that resolution in your (probably) Intel driver control panel
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Old 2019-08-13, 22:09   #9
Bozzman
Default Re: Game crashes after start

Quote:
Originally Posted by AlonTavor View Post
Pretty sure this happens when your monitor doesn't support 800x600@60hz. The engine defaults to this and then loads your real resolution. See if you can add that resolution in your (probably) Intel driver control panel
I tried the game on my desktop PC, it works. You are right, but is there a solution for this? Can I somehow play it on my laptop which is a better rig than my pc. Also, it seems there are no options for inputting custom res through my nvidia control panel. Any other way?

Thanks, btw, for your answer.
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Old 2019-08-14, 08:39   #10
[R-DEV]​AlonTavor
PR:BF2 Developer
Default Re: Game crashes after start

NVidia Control Panel -> Change resolution -> customize.
No idea if this actually helps.
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