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PR:BF2 Support Help and support regarding PR:BF2 installation and in-game issues

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Old 2014-04-16, 00:23   #1
zzman305
Default Frequently disconnecting from all servers

Well one problem solved another one gained. I join a server and can't play a round without receiving a disconnect message. The longest I've made it is 30 minutes before disconnecting, and the shortest is 20 seconds. As I've searched through the forum I've found this as a common problem, though with numerous causes. Here's some of my information.

Firewall: Windows 7 Standard Firewall (turned off)

Router: Netgear N150 Wireless

Modem: Technicolor (Model name TC8305C)

ISP: Comcast

EDIT: Further information

System Information
------------------
Operating System: Microsoft Windows 7 Home Premium (6.1.7601)
Architecture: 64-bit
Current Culture: English (United States)
Motherboard: ASUSTeK COMPUTER INC. P8P67-M
Processor: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (Physical: 1, Logical: 2)
Memory: 8.00 GB
DIMM Modules: ChannelA-DIMM0: 4.00 GB @ 1333 MHz
ChannelB-DIMM0: 4.00 GB @ 1333 MHz
Page File: 7.96 GB
.NET Framework: 4.5, Runtime: 4.0.30319.18063

Display Information
-------------------
Display Device(s): Generic PnP Monitor on NVIDIA GeForce GTX 780
Display Mode(s): 1024 x 768 (32 bit) @ 75 Hz
Driver Version: 9.18.13.3221 (332.21)
Display Memory: 3.00 GB
Multisampling: 2, 4, 8
DPI: 96 (100%)

Audio Information
-----------------
Primary Playback: Speakers (Realtek High Definiti
Primary Recording:
Open AL Renderer: Software
EAX: True
EAX 1.0: False
EAX 2.0: True
EAX 3.0: False
EAX 4.0: False
EAX 5.0: False
X-RAM: False

Disk Information
----------------
Install Path: C:\Program Files (x86)\Steam\steamapps\common\Battlefield 2
Free: 556.42 GB, Total: 931.41 GB, FS: NTFS, SSD: False
Mod Path: C:\Program Files (x86)\Steam\steamapps\common\Battlefield 2\mods\pr
Free: 556.42 GB, Total: 931.41 GB, FS: NTFS, SSD: False
Profiles Path: C:\Users\zach\Documents\ProjectReality\Profiles
Free: 556.42 GB, Total: 931.41 GB, FS: NTFS, SSD: False
Update DL Path: C:\Users\zach\AppData\Local\Project Reality\Project Reality BF2\Downloads
Free: 556.42 GB, Total: 931.41 GB, FS: NTFS, SSD: False
Update Log Path: C:\Users\zach\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
Free: 556.42 GB, Total: 931.41 GB, FS: NTFS, SSD: False

Game Information
----------------
CD Key Valid: True
CD Key Type: Dashless (Normal)
Installed Mods: bf2, pr, xpack
Current Mod: pr
BF2 Version: BF2 1.5
PR Version: 1.1.6.0
Language: english
Debug Available: False
Large Address: True
Supported Hardware: None

Profile Information
-------------------
Profile 0001: zzman305
Type: Online
Last Used Profile: True
View Intro: True
Fullscreen: True
Display Mode: 800x600@75Hz
Display Mode Valid: True
Graphics Scheme: High
Multisampling: 8x
VSync: True
Terrain Quality: High
Effects Quality: High
Geometry Quality: High
Texture Quality: High
Lighting Quality: High
Dynamic Shadows: High
Dynamic Lights: High
Texture Filtering: High
Audio Provider: Software
Provider Valid: True
Audio Quality: High
EAX: True
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Last edited by zzman305; 2014-04-19 at 19:23..
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Old 2014-04-16, 22:12   #2
Daniel
Banned
Supporting Member
Default Re: Frequently disconnecting from all servers

I know there could be issues with BF2 and comcast, maybe Litoralis (Lead Support Technician) knows more.

Make sure you disable the "deep packet inspection" on your Netgear N150 Wireless and Technicolor (Model name TC8305C) modem.

What anti virus software are you using?

And tried re-installing punkbuster?
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Last edited by Daniel; 2014-04-16 at 22:21.. Reason: adding the PB question
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Old 2014-04-19, 18:32   #3
zzman305
Default Re: Frequently disconnecting from all servers

Quote:
Originally Posted by Daniel View Post
I know there could be issues with BF2 and comcast, maybe Litoralis (Lead Support Technician) knows more.

Make sure you disable the "deep packet inspection" on your Netgear N150 Wireless and Technicolor (Model name TC8305C) modem.

What anti virus software are you using?

And tried re-installing punkbuster?
Windows Firewall is my antivirus and I have it turned off. I've already reinstalled punkbuster twice.

How do I turn off Deep Packet inspection?
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Old 2014-04-19, 19:52   #4
zzman305
Default Re: Frequently disconnecting from all servers

After further testing I've discovered that I only get kicked from populated servers
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Old 2014-04-21, 16:41   #5
Vittorio_LeFure

Vittorio_LeFure's Avatar
Default Re: Frequently disconnecting from all servers

Guys I have the same problem please help.
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Old 2014-04-21, 19:18   #6
Tequila
Supporting Member
Default Re: Frequently disconnecting from all servers

I'm on comcast and dont have any issues. Are you using a wireless connection?

Something something build a fob.
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Old 2014-04-21, 19:32   #7
zzman305
Default Re: Frequently disconnecting from all servers

Quote:
Originally Posted by ecfelix View Post
I'm on comcast and dont have any issues. Are you using a wireless connection?
Yes I'm wireless.
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Old 2014-04-21, 22:55   #8
Tequila
Supporting Member
Default Re: Frequently disconnecting from all servers

Quote:
Originally Posted by zzman305 View Post
Yes I'm wireless.
Are you just disconnecting from the game or from your internet? Your packet loss might be coming from your wireless connection.

Best way to tell is to open a command prompt and ping your router. If your connection times out on the ping to your router, you know its a problem with your wireless.

-To do this click start -> type in "cmd" in the search bar and press enter.
-A black screen will pop up. Type in ipconfig /all and look for "Default Gateway".
-Take the ip address to your default gateway and write it down.
-In that same window, type in ping (the ip address you wrote down) -t
My default gateway is 192.168.11.1, so I would type in ping 192.168.11.1 -t

Let it run and load the game. When you disconnect, look at the command prompt window that is doing the ping. If it says "Request timed out", "General failure", or something along those lines, your internet is probably fine and you are losing the wireless connection to your router. If you don't see "Request timed out." when you disconnect, it IS your internet.

More times than not, its usually the wireless connection.

Something something build a fob.
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Last edited by Tequila; 2014-04-21 at 23:00.. Reason: Bolded commands for clairty.
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Old 2014-04-22, 00:06   #9
zzman305
Default Re: Frequently disconnecting from all servers

Quote:
Originally Posted by ecfelix View Post
Are you just disconnecting from the game or from your internet? Your packet loss might be coming from your wireless connection.

Best way to tell is to open a command prompt and ping your router. If your connection times out on the ping to your router, you know its a problem with your wireless.

-To do this click start -> type in "cmd" in the search bar and press enter.
-A black screen will pop up. Type in ipconfig /all and look for "Default Gateway".
-Take the ip address to your default gateway and write it down.
-In that same window, type in ping (the ip address you wrote down) -t
My default gateway is 192.168.11.1, so I would type in ping 192.168.11.1 -t

Let it run and load the game. When you disconnect, look at the command prompt window that is doing the ping. If it says "Request timed out", "General failure", or something along those lines, your internet is probably fine and you are losing the wireless connection to your router. If you don't see "Request timed out." when you disconnect, it IS your internet.

More times than not, its usually the wireless connection.
Did what you told me, says "Request timed out" as expected. To be honest I'm not surprised. My router is old and in need of replacing. I'll see if a new router fixes it.
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