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PR:BF2 Support Help and support regarding PR:BF2 installation and in-game issues

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Old 2015-08-10, 22:02   #1
Euphorix
Exclamation Black screen when triying to play

I discovered PR a few weeks ago, and i decided to play it, but when i press play on the launcher it launches the game, but it stays in a black screen and not responding

I tried to put it into a lower resolution than my pc because i watched some threads and that worked for him.

I'm travelling so i dont have a powerful PC, but im sure that i can play PR

Everything is updated C++, Direct X, .Net

Code:
System Information
------------------
  Operating System: Microsoft Windows 10 Home Single Language (10.0.10240)
      Architecture: 64 bits
   Current Culture: Spanish (El Salvador)
       Motherboard: TPV-INVENTA 2AF2
         Processor: AMD E1-1200 APU with Radeon(tm) HD Graphics (Physical: 2, Logical: 2)
            Memory: 2.00 GB
      DIMM Modules: A1_DIMM0: 2.00 GB @ 1066 MHz
         Page File: 1.46 GB
    .NET Framework: 4.5+ Release Build: 393295, Runtime: 4.0.30319.42000

Display Information
-------------------
 Display Device(s): Generic PnP Monitor on AMD Radeon HD 7310 Graphics
   Display Mode(s): 1366 x 768 (32 bit) @ 60 Hz
    Driver Version: 15.200.1045.1
    Display Memory: 384.00 MB
     Multisampling: 2, 4
               DPI: 96 (100%)

Audio Information
-----------------
  Primary Playback: Speakers (Realtek High Definiti
 Primary Recording: Microphone (Realtek High Defini
  Open AL Renderer: Software
               EAX: True
           EAX 1.0: False
           EAX 2.0: True
           EAX 3.0: False
           EAX 4.0: False
           EAX 5.0: False
             X-RAM: False

Disk Information
----------------
      Install Path: C:\Program Files (x86)\Project Reality\Project Reality BF2
                    Free: 192.80 GB, Total: 446.13 GB, FS: NTFS, SSD: False
          Mod Path: C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr
                    Free: 192.80 GB, Total: 446.13 GB, FS: NTFS, SSD: False
     Profiles Path: C:\Users\Caleb\Documents\ProjectReality\Profiles
                    Free: 192.80 GB, Total: 446.13 GB, FS: NTFS, SSD: False
    Update DL Path: C:\Users\Caleb\AppData\Local\Project Reality\Project Reality BF2\Downloads
                    Free: 192.80 GB, Total: 446.13 GB, FS: NTFS, SSD: False
   Update Log Path: C:\Users\Caleb\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
                    Free: 192.80 GB, Total: 446.13 GB, FS: NTFS, SSD: False

Game Information
----------------
    Installed Mods: pr
       Current Mod: pr
           Version: Standalone - 1.0
        PR Version: 1.3.1.0
          Language: english
   Debug Available: False
     Large Address: True
Supported Hardware: None

Profile Information
-------------------
      Profile 0001: Euphorix
              Type: Online
 Last Used Profile: True
        View Intro: False
        Fullscreen: True
      Display Mode: 1024x768@60Hz
Display Mode Valid: True
   Graphics Scheme: Medium
     Multisampling: Off
             VSync: False
   Terrain Quality: Low
   Effects Quality: Medium
  Geometry Quality: Low
   Texture Quality: Medium
  Lighting Quality: Low
   Dynamic Shadows: Medium
    Dynamic Lights: Medium
 Texture Filtering: Medium
    Audio Provider: Software
    Provider Valid: True
     Audio Quality: Medium
               EAX: True
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Old 2015-08-10, 23:20   #2
DC_K
Supporting Member

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Default Re: Black screen when triying to play

does it stay in black screen or does it crash?

run in windows mode, does an error come up?

also ensure you have prlauncher.exe prbf2.exe and prmumble.exe whitelisted in your AV/firewall

i see that you have windows 10.. do you have all the updates for it? this is essential. if you don't, install them and try again in your native resolution

and you might be able to 'run' PR, but i doubt you'll be able to 'play' PR with that CPU.. it'll be like running microsoft powerpoint

e-series are low power/low preformance
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Old 2015-08-11, 02:06   #3
Euphorix
Default Re: Black screen when triying to play

Quote:
Originally Posted by DC_K View Post
does it stay in black screen or does it crash?

run in windows mode, does an error come up?

also ensure you have prlauncher.exe prbf2.exe and prmumble.exe whitelisted in your AV/firewall

i see that you have windows 10.. do you have all the updates for it? this is essential. if you don't, install them and try again in your native resolution

and you might be able to 'run' PR, but i doubt you'll be able to 'play' PR with that CPU.. it'll be like running microsoft powerpoint

e-series are low power/low preformance
1. No error, just black screen and not responding

2. Turned Off my Antivirus and they're whitelisted in my firewall. But, i'm not sure if the two (Plubic/Private) Needs to be selected or only one

3. Windows is updated, at least for me... i don't find any update

4. I played Dead Island (and another games) with decent Framerate with this PC. So i'm sure that PR will run
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Old 2015-08-11, 02:16   #4
DC_K
Supporting Member

DC_K's Avatar
Default Re: Black screen when triying to play

what is your AV?

some ideas to try:

go to documents/projectreality/ and delete profiles
go to root PR install, run "prbf2.exe"

what happens here? it should tell you that you need to use the launcher

then try using the launcher using default settings

you can also try changing compatibility mode to windows 7 for the launcher

to confirm latest windows:
Quote:
click on the bottom left windows start menu and go into settings. Then select Windows update! Make sure Windows 10 is up to date before trying to play PR.
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Old 2015-08-11, 03:50   #5
Euphorix
Default Re: Black screen when triying to play

Quote:
Originally Posted by DC_K View Post
what is your AV?

some ideas to try:

go to documents/projectreality/ and delete profiles
go to root PR install, run "prbf2.exe"

what happens here? it should tell you that you need to use the launcher

then try using the launcher using default settings

you can also try changing compatibility mode to windows 7 for the launcher

to confirm latest windows:
I fixed it:

?How?

1. Deleted profiles folder on documents/projectreality
2. Go to the root folder of PR, set compatibility mode for Windows 7 on all the .exe (Incluiding launcher)
3. Launched
4. Waited a bit on the black screen without moving anything.
5. Launched great (On Windowed and Full screen, and in native resolution)
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Old 2015-08-11, 03:55   #6
DC_K
Supporting Member

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Default Re: Black screen when triying to play

glad it's fixed, have fun in game!
DC_K is offline Reply With Quote
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black, blackscreen, play, screen, triying, win10
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