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14 Jul 2024, 00:00:00 (PRT)
PR:BF2 Bugs If you find a bug within PR:BF2 (including PRSP), please report it here.

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Old 2024-04-06, 15:09   #1
Neo_Atlantis
PR Server License Administrator
Exclamation i have freeze, i dont know this issue

A phenomenon in which the screen temporarily freezes when engaging with an enemy or riding equipment such as a tow during gameplay.
Thanks to this, if you encounter an enemy, you are guaranteed to die.
shoud i reinstall?
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Old 2024-04-06, 16:07   #2
[R-COM]PvtNewb
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Default Re: i have freeze, i dont know this issue

Quote:
Originally Posted by Neo_Atlantis View Post
A phenomenon in which the screen temporarily freezes when engaging with an enemy or riding equipment such as a tow during gameplay.
Thanks to this, if you encounter an enemy, you are guaranteed to die.
shoud i reinstall?
Can you please send over your support info to this thread? I need to take a quick look at your system.

Then just paste the contents to this thread.

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Old 2024-04-06, 16:08   #3
[R-COM]bad_nade
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Default Re: i have freeze, i dont know this issue

Quote:
Originally Posted by Neo_Atlantis View Post
A phenomenon in which the screen temporarily freezes when engaging with an enemy or riding equipment such as a tow during gameplay.
Thanks to this, if you encounter an enemy, you are guaranteed to die.
shoud i reinstall?
Sound like your computer has hard time keeping up with the game. What kind of computer you have? Could you copy-paste support information from the launcher?

Edit: Ninja'd, damn
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Old 2024-04-07, 03:41   #4
Neo_Atlantis
PR Server License Administrator
Question Re: i have freeze, i dont know this issue

Code:
System Information
------------------
    Operating System: Microsoft Windows 10 Pro (10.0.19045)
        Architecture: 64비트
     Current Culture: Korean (Korea)
         Motherboard: ASRock Z370M Pro4
           Processor: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz (Physical: 6, Logical: 12)
              Memory: 32.00 GB
        DIMM Modules: ChannelA-DIMM0: 16.00 GB @ 2667 MHz
                      ChannelB-DIMM0: 16.00 GB @ 2667 MHz
           Page File: 4.75 GB
      .NET Framework: 4.6+ Release Build: 533325, Runtime: 4.0.30319.42000

Display Information
-------------------
   Display Device(s): Generic PnP Monitor on NVIDIA GeForce GTX 1080
     Display Mode(s): 1920 x 1080 (32 bit) @ 120 Hz
      Driver Version: 31.0.15.5212 (552.12)
      Display Memory: 4.00 GB
       Multisampling: 2, 4, 8
                 DPI: 96 (100%)

Audio Information
-----------------
    Primary Playback: Microsoft Sound Mapper
   Primary Recording: 마이크(ABKO N550)
    Open AL Renderer: Software
                 EAX: True
             EAX 1.0: False
             EAX 2.0: True
             EAX 3.0: False
             EAX 4.0: False
             EAX 5.0: False
               X-RAM: False

Disk Information
----------------
        Install Path: G:\PRM
                      Free: 284.04 GB, Total: 976.56 GB, FS: NTFS, SSD: Unknown
            Mod Path: G:\PRM\mods\pr
                      Free: 284.04 GB, Total: 976.56 GB, FS: NTFS, SSD: Unknown
       Profiles Path: C:\Users\user\Documents\ProjectReality\Profiles
                      Free: 10.00 GB, Total: 118.11 GB, FS: NTFS, SSD: True
      Update DL Path: C:\Users\user\AppData\Local\Project Reality\Project Reality BF2\Downloads
                      Free: 10.00 GB, Total: 118.11 GB, FS: NTFS, SSD: True
     Update Log Path: C:\Users\user\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
                      Free: 10.00 GB, Total: 118.11 GB, FS: NTFS, SSD: True

Game Information
----------------
      Installed Mods: pr
         Current Mod: pr
             Version: Standalone - 1.0
          PR Version: 1.7.4.5
            Language: english
     Debug Available: False
       Large Address: True
  Supported Hardware: None
Missing dependencies: None
Ignored dependencies: None

Profile Information
-------------------
        Profile 0001: <(0)>Neo_Atlantis
                Type: Online
   Last Used Profile: True
          View Intro: True
          Fullscreen: False
        Display Mode: 1680x1050@144Hz
  Display Mode Valid: True
     Graphics Scheme: High
       Multisampling: Off
               VSync: False
     Terrain Quality: High
     Effects Quality: High
    Geometry Quality: High
     Texture Quality: High
    Lighting Quality: High
     Dynamic Shadows: High
      Dynamic Lights: High
   Texture Filtering: High
   Statics Lod-Scale: 3.0
Overgrowth Lod-Scale: 3.0
Use advanced shaders: True
      Audio Provider: Software
      Provider Valid: True
       Audio Quality: High
                 EAX: True
PRLauncher.log
-------------------
Project Reality Log File
PRLauncher.exe started at: 2024-04-06T22:02:26

Warning: Unable to find localized text for id: HUD_LEVELNAME_
Warning: Unable to find localized text for id: HUD_LEVELNAME_
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Old 2024-04-07, 08:21   #5
[R-COM]bad_nade
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Default Re: i have freeze, i dont know this issue

You have installed PR on a drive that might be using spinning hard disks. If I remember correctly, Windows' default power plan turns off spinning disks after 20 minutes. Spinning up disks can cause freezes you just described. Because you have only 10 GB free on your SSD, relocating the game is not an option, and relocating might not even help if Windows needs that drive for anything during game play. Instead, you could try to disable power saving on the spinning disk.

Right-click Start button -> Run -> powercfg.cpl to open Windows Power settings. Then, next to whatever power plan is active, click Change plan settings -> Change advanced power settings -> Hard disks -> Turn off hard disks after -> Setting (Minutes): 0 (zero). If there is a drop-down menu of power plans in the same dialog, you can do the same for every power plan you have.
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Last edited by bad_nade; 2024-04-07 at 08:56..
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Old 2024-04-23, 12:36   #6
Neo_Atlantis
PR Server License Administrator
Default Re: i have freeze, i dont know this issue

I am using an additional hard disk connected to external storage. Could that be the cause? There is no additional hard disk slot in the computer.
The power settings are the same. (hard disk turn off set, 0min)
However, there was no freezing phenomenon in the past, but the freezing phenomenon became worse after some time, so I have a question.
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Old 2024-04-23, 15:28   #7
[R-COM]bad_nade
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Default Re: i have freeze, i dont know this issue

All I can say is that I encountered similar freezes when my spinning disk backup drive was stopped and Windows needed that drive for something (probably to write file history). Disabling hard disk power saving solved the issue for me. YMMV.
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