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PR:BF2 Support Help and support regarding PR:BF2 installation and in-game issues

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Old 12-20-2016, 08:26 PM   #1
FearTheAngel

FearTheAngel's Avatar
Default Menu screen not appearing

Hello guys,

So, the problem is, on the PR Launcher, after I click "Play", normal procedure, Project Reality opening and stuff. But after that, the game goes to a black screen, with the menu sound on the background with a dogtag cursor. It just goes on forever. Can someone please help me?

Code:
System Information
------------------
  Operating System: Microsoft Windows 10 Home (10.0.14393)
      Architecture: 32 bits
   Current Culture: Portuguese (Brazil)
       Motherboard: Gigabyte Technology Co., Ltd. EP45-DS3LR
         Processor: Intel(R) Core(TM)2 Quad  CPU   Q9300  @ 2.50GHz (Physical: 4, Logical: 4)
            Memory: 4,00 GB
      DIMM Modules: A0: 2,00 GB @ 800 MHz
                    A2: 2,00 GB @ 800 MHz
         Page File: 2,75 GB
    .NET Framework: 4.6+ Release Build: 394802, Runtime: 4.0.30319.42000

Display Information
-------------------
 Display Device(s): Generic PnP Monitor on NVIDIA GeForce GT 610
   Display Mode(s): 1600 x 1200 (32 bit) @ 60 Hz
    Driver Version: 21.21.13.7570 (375.70)
    Display Memory: 1024,00 MB
     Multisampling: 2, 4, 8
               DPI: 96 (100%)

Audio Information
-----------------
  Primary Playback: Alto-falantes (USB PnP Sound De
 Primary Recording: Microfone (Logitech Mic (Commun
  Open AL Renderer: Software
               EAX: True
           EAX 1.0: False
           EAX 2.0: True
           EAX 3.0: False
           EAX 4.0: False
           EAX 5.0: False
             X-RAM: False

Disk Information
----------------
      Install Path: C:\Program Files\Project Reality\Project Reality BF2
                    Free: 327,56 GB, Total: 465,32 GB, FS: NTFS, SSD: False
          Mod Path: C:\Program Files\Project Reality\Project Reality BF2\mods\pr
                    Free: 327,56 GB, Total: 465,32 GB, FS: NTFS, SSD: False
     Profiles Path: C:\Users\Shindi\Documents\ProjectReality\Profiles
                    Free: 327,56 GB, Total: 465,32 GB, FS: NTFS, SSD: False
    Update DL Path: C:\Users\Shindi\AppData\Local\Project Reality\Project Reality BF2\Downloads
                    Free: 327,56 GB, Total: 465,32 GB, FS: NTFS, SSD: False
   Update Log Path: C:\Users\Shindi\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
                    Free: 327,56 GB, Total: 465,32 GB, FS: NTFS, SSD: False

Game Information
----------------
    Installed Mods: pr
       Current Mod: pr
           Version: 1.4.3.0
        PR Version: 1.4.3.0
          Language: english
   Debug Available: False
     Large Address: False
Supported Hardware: None

Profile Information
-------------------
      Profile 0001: FearTheAngel
              Type: Online
 Last Used Profile: True
        View Intro: True
        Fullscreen: False
      Display Mode: 1280x1024@75Hz
Display Mode Valid: True
   Graphics Scheme: Low
     Multisampling: Off
             VSync: False
   Terrain Quality: Low
   Effects Quality: Low
  Geometry Quality: Low
   Texture Quality: Low
  Lighting Quality: Low
   Dynamic Shadows: Low
    Dynamic Lights: Low
 Texture Filtering: Low
    Audio Provider: Software
    Provider Valid: True
     Audio Quality: Medium
               EAX: True
FearTheAngel is offline
Last edited by FearTheAngel; 12-20-2016 at 08:59 PM..
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Old 12-22-2016, 05:46 PM   #2
[R-DEV]AlonTavor
PR:BF2 Developer
PR Server License Moderator
Default Re: Menu screen not appearing

if I remember correctly there's another login stage there. Are you sure nothing is blocking your internet?
[R-DEV]AlonTavor is offline Reply With Quote
Old 12-23-2016, 06:34 PM   #3
FearTheAngel

FearTheAngel's Avatar
Default Re: Menu screen not appearing

Yep, i'm sure there is nothing blocking my internet. Already deactivated Firewall and anti-virus, nothing changed.
FearTheAngel is offline Reply With Quote
Old 12-31-2016, 03:41 AM   #4
[R-COM]LITOralis.nMd
Lead Support Technician
Supporting Member
Default Re: Menu screen not appearing

some ideas:

1. disconnect and disable in playback options your:
Primary Playback: Alto-falantes (USB PnP Sound De

The USB audio might be the problem.

2. Display Mode(s): 1600 x 1200 (32 bit) @ 60 Hz
Display Mode: 1280x1024@75Hz

So which is it, or is it both? If you have two monitors, try adjusting your settings correctly.
You can also just disconnect one monitor to make sure PR isn't launching on monitor 1 while using settings for monitor 2.

[R-COM]LITOralis.nMd is offline Reply With Quote
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