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PR:BF2 Support Help and support regarding PR:BF2 installation and in-game issues

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Old 08-07-2013, 02:55 AM   #11
KPECTOK
Default re: If your AntiVirus blocked PR:BF2, please list it here

the best suggestion is : delete and download the antivirus one more time but do not update... or while playing disable Firewall.
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Old 08-12-2013, 12:26 AM   #12
Osirisdudeman
Default re: If your AntiVirus blocked PR:BF2, please list it here

AVG AntiVirus Free Edition 2013 AVGversion 2013.0.3392

win7 64

went into my settings and selected-Advance Settings-Update and deselected "Build new system restore point durring each program update." hope it keeps game from crashing on me, i notice avg updating right after crash.
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Old 10-05-2013, 01:41 PM   #13
[R-COM]LITOralis.nMd
Lead Support Technician
Supporting Member
Default re: If your AntiVirus blocked PR:BF2, please list it here

AVG is blocking PRLauncher and PRUpdater.
To test, completely shutdown AVG and try to contact http://prbf2.cdn.ancientdev.com/hashes_1.0.36.0.prhf again, it should prompt you to download a file hashes_1.0.36.0.prhf . *This file will change name as PR publishes new releases, such as hashes_1.0.37.0.prhf , hashes_1.0.38.1.prhf etc

If with AVG completely shutdown, and you can then download this file, we know it's AVG blocking the PRLauncher and PRUpdater. causing the PRLauncher to return the Error 1301.

Quote:
Originally Posted by [R-COM]LITOralis.nMd View Post
Instructions
  1. Open AVG Internet Security from the Start Menu. You can find it by hovering your mouse over "All Programs."
  2. Double-click "Firewall" to launch the firewall settings.
  3. Click the "Profiles" link on the left, then "Computer in domain," then "Applications."
  4. Click "Add."
  5. Click the "..." button next to "Path" and navigate to the program that you want to allow access to.
    Add the following programs:
    • "C:\Program Files (x86)\Origin Games\Battlefield 2 Complete Collection\PRBF2.exe"
    • "C:\Program Files (x86)\Origin Games\Battlefield 2 Complete Collection\mods\pr\bin\PRLauncher.exe"
    • "C:\Program Files (x86)\Origin Games\Battlefield 2 Complete Collection\mods\pr\bin\PRUpdater.exe"

    For each of the programs above, Select it and click "Open." Click the "Application action" drop-down menu and select "Allow for all." Click "Apply," and then "OK" to save the firewall settings and allow your program.
Read more: How to Allow Programs in AVG | eHow

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Old 10-05-2013, 11:27 PM   #14
Steeps
Supporting Member

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I have AVG Free and it doesn't block PR anything.


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Old 11-26-2013, 04:16 PM   #15
[R-COM]LITOralis.nMd
Lead Support Technician
Supporting Member
Default re: If your AntiVirus blocked PR:BF2, please list it here

AntiVirus Product: NOD32 AntiVirus

Effect: HIPS detection is scanning deep into the PR .zip files and slowing down load timres in the map loading screen.

Solution: turned HIPS off manually

Quote:
Originally Posted by Elliminator View Post
Hi i have been experiencing really long load times after PR was working perfectly fine recently. We are talking 20min-30mins to load a map. I feel like i have tried everything.

I have moved the game onto an SSD.
Check the pagefile, made it big to be sure.
Regular BF2 works fine. load the map in literally 10 seconds.
Have tried re-install both bf2 and pr
It has worked today on fools but then when i tried again it didnt.
It seems like it is usually getting caught up at the very start or during textures.

Please help

Code:
System Information
------------------
  Operating System: Microsoft Windows 7 Home Premium  (6.1.7601)
      Architecture: 64-bit
          Language: English (Australia)
       Motherboard: ASUSTeK COMPUTER INC. Z87-PRO
         Processor: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (Physical: 4, Logical: 8)
            Memory: 16.00 GB
      DIMM Modules: ChannelA-DIMM1: 8.00 GB @ 1600 MHz
                    ChannelB-DIMM1: 8.00 GB @ 1600 MHz
         Page File: 31.25 GB
    .NET Framework: 4.5

Display Information
-------------------
 Display Device(s): Generic PnP Monitor on NVIDIA GeForce GTX 780
                    Generic PnP Monitor on NVIDIA GeForce GTX 780
   Display Mode(s): 1920 x 1080 (32 bit) @ 60 Hz
                    1920 x 1080 (32 bit) @ 60 Hz
    Driver Version: 9.18.13.3182 (331.82)
    Display Memory: 3.00 GB
     Multisampling: 2, 4, 8
               DPI: 96 (100%)

Audio Information
-----------------
  Primary Playback: Speakers (Sennheiser USB Headse
 Primary Recording: Microphone (Sennheiser USB Head
               EAX: True
           EAX 1.0: False
           EAX 2.0: True
           EAX 3.0: False
           EAX 4.0: False
           EAX 5.0: False
             X-RAM: False

Disk Information
----------------
      Install Path: C:\orgin\Battlefield 2 Complete Collection
                    Free: 11.93 GB, Total: 107.34 GB, NTFS
          Mod Path: C:\orgin\Battlefield 2 Complete Collection\mods\pr
                    Free: 11.93 GB, Total: 107.34 GB, NTFS
     Profiles Path: C:\Users\Elliot\Documents\ProjectReality\Profiles
                    Free: 11.93 GB, Total: 107.34 GB, NTFS
    Update DL Path: C:\Users\Elliot\AppData\Local\Project Reality\Project Reality BF2\Downloads
                    Free: 11.93 GB, Total: 107.34 GB, NTFS
   Update Log Path: C:\Users\Elliot\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
                    Free: 11.93 GB, Total: 107.34 GB, NTFS

Game Information
----------------
      CD Key Valid: True
    Installed Mods: bf2, pr, xpack
       Current Mod: pr
       BF2 Version: BF2 1.5
        PR Version: 1.0.36.0
          Language: english
   Debug Available: False
     Large Address: True
Supported Hardware: None

Profile Information
-------------------
      Profile 0001: 4eyes11
              Type: Online
 Last Used Profile: True
        View Intro: True
        Fullscreen: True
      Display Mode: 1920x1080@60Hz
Display Mode Valid: True
   Graphics Scheme: Low
     Multisampling: Off
             VSync: False
   Terrain Quality: Low
   Effects Quality: Low
  Geometry Quality: Low
   Texture Quality: Low
  Lighting Quality: Low
   Dynamic Shadows: Low
    Dynamic Lights: Low
 Texture Filtering: Low
    Audio Provider: Software
    Provider Valid: True
     Audio Quality: Medium
               EAX: True
Quote:
Originally Posted by Elliminator View Post
Fixed it, turned out to be Nod32 anti-virus, its HIPS detection thing has to be turned off manually.

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Old 03-26-2014, 07:24 AM   #16
[R-COM]LITOralis.nMd
Lead Support Technician
Supporting Member
Default re: If your AntiVirus blocked PR:BF2, please list it here

Quote:
Originally Posted by [R-CON]Psyrus View Post
The last person also was using an Eset product (NOD32) and it was the 'Scan compressed archives' setting that was causing his problem. Check your settings to make sure that it isn't scanning any zip files
Quote:
Originally Posted by Desolator_JA View Post
The entire BF2 folder was already in the exclusions list.

I had an issue with ARMA 3 running like complete crap online, and found this solution:
"When I disable ADVANCED MEMORY SCANNER under HIPS, problem goes away.
ESET -> SETUP -> ENTER ADVANCED SETUP -> COMPUTER -> HIPS -> DISABLE ADVANCED MEMORY SCANNER"


That resolved the loading issue with PR and the choppy gameplay online in ARMA 3 that I just bought. It's weird; even on my SSD, PR always took like 3 mins to load in the past, but after changing this one option, it loads in like 30 seconds.
update.

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Old 04-08-2014, 09:14 AM   #17
[R-COM]LITOralis.nMd
Lead Support Technician
Supporting Member
Default re: If your AntiVirus blocked PR:BF2, please list it here

ESET Smart Security 6

Quote:
Originally Posted by Omega47 View Post
Started on the 1.1.4 patch now 1.1.6. Attempted a reinstall now stuck back at 1.1.4 again. The error I am getting is "64: The process cannot access the file because it is being used by another process. 'levels\sbeneh_outskirts\client.zip\terraindata.ra w'"

Sometimes the updater just crashes without this error and sometimes the file name changes. I just don't get it. Bit frustrated and have no ideas. Made exceptions in the firewalls, reinstalled, deleted temporary files and even looked in the logs and hardly ever find errors.

Any help appreciated.
Quote:
Originally Posted by Omega47 View Post
Actually that was it, disabled firewall was not enough so I disabled all protection and the updates zipped through.

***I am running ESET Smart Security 6, I disabled full protection and firewall for my solution.***
Update.

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Old 07-25-2014, 03:47 AM   #18
Exclusive
Default re: If your AntiVirus blocked PR:BF2, please list it here

AVG 2014
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Old 07-31-2014, 09:21 PM   #19
[R-COM]LITOralis.nMd
Lead Support Technician
Supporting Member
Default re: If your AntiVirus blocked PR:BF2, please list it here

SPECIFIC TO THE Version 1.2.1 Update:

jari and others were/are experiencing a black screen when they try to start PR in fullscreen mode, jari found a solution:
Quote:
Originally Posted by jari View Post
I found my issue. there was no digital signature so AVG blocked it. made a rule for it now and it works.
So make an exception rule for PRLauncher.exe , and PRBF2.exe in your AV software.

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Old 11-09-2014, 01:37 PM   #20
JeffryOGD3lta
Default re: If your AntiVirus blocked PR:BF2, please list it here

AVG 2015, please help me
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