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Old 03-05-2006, 10:46 PM   #1
lonelyjew

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Default Argh my graphics card burned out

So I was playing prmm earlier today and my graphics card overheated. I let it cool down, I got on again. Same thing. Then finally, I smelled smoke and I turned of my computer imidiatly. I let it cool down and I took it out to inspect it. I found the problem, small chip had burned up a bit. It doesn't work at all and thankfully I have my crap 5200 to fall back on.

The card was overclocked when I bought it so I thought it would be made with proper cooling, I guess I was wrong.

Right now I'm waiting on my damn phone and am on hold waiting for an answer from their tech support. Thankfully I still have all my things, and I have all the purchase info backed up on my comp. Looks like I'm out of commision for a bit. I'll try to set all to low again, but even still the game was nearly unbearable before.

I'd better get a replacement soon.
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Old 03-05-2006, 10:55 PM   #2
lonelyjew

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The crap songs they are playing and the annoying voice saying "your call is important to us, please continue hold and your call will be answered the next available agent" are getting old fast. I really hope I'm not going to wait too much longer.

Has anyone here had to deal with this problem before? How did you go about it? I jsut want ot get my comp running back to what it was a few hours ago asap.
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Old 03-05-2006, 11:31 PM   #3
Malum

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Dont tell them it was clocked, play super dumb, and repeat "I have NO idea why it just burned up, I dont even PLAY GAMES I was just surfing the INTERNET, I AM SUPER PISSED!!!"

Got it?


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Old 03-05-2006, 11:44 PM   #4
lonelyjew

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The card has "overclocked" written right on it, I don't think I can pull that off. I did play it dumb, but I guess maybe I shouldn't have said it happened while playing a game....

Still though, I don't think I violated an part of the warranty.

Techinically, if the card overheated due to overclocking it's their faulty construction right?
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Old 03-06-2006, 12:05 AM   #5
Zantetsuken

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well if its factory/mfg overclocked you cant really be liable for it (unless you OCed it MORE)

what model card is it anyway? most 6800 oc to the max I see on newegg are more expensive and from what I've seen spec wise lower performance than 7800 gt's - I think I've seen oc'ed 6800s for about 350 to 400 while 7800 gt's for about 300 to 400...

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Old 03-06-2006, 12:49 AM   #6
Tacamo
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Depends on the company, some are very tolerant of accidents related OCing a card. EVGA is one of them, there's others that you don't want them knowing it was related to OCing.
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Old 03-06-2006, 05:08 AM   #7
dawdler
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Quote:
Originally Posted by Tacamo
Depends on the company, some are very tolerant of accidents related OCing a card. EVGA is one of them, there's others that you don't want them knowing it was related to OCing.
But if it was a factory OC version they are responsible for the cooling solution if it fails. There are many cards that come like this now a days, the "extreme", "oc", "gold" versions etc.
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Old 03-06-2006, 07:17 PM   #8
lonelyjew

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I just got through with them on the phone and the guy was surprisingly straight forward. He didn't even ask how it burned out, only if I was present when it happened. He also said that it would simply be replaced soon after it arrived to them and I would recieve a new one.

There is only one problem though, he failed to tell me where to send it to, I'll have to call them again....
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Old 03-06-2006, 08:45 PM   #9
[R-DEV]TheRealFritz
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Ask for an RMA number, too.


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