Multiplay has already patched their servers

[HurschtiWurschti]

UKWF's popular insurgency server was forced offline by multiplay today, after they decided it was a great idea to patch all BF2 servers to 1.5 with complete disregard for individual requirements and without checking back with their customers whether they actually wanted this update to be installed.

Our requests to revert back to 1.4 were summarily ignored by their 'customer service' and as of now we are essentially paying for a service that we are not receiving. Our contract with multiplay is running out at the end of the month and after what happened today we are certainly not going to renew it.

I would strongly recommend to any multiplay customers who can get out of their contracts to move their business elsewhere, as a company with a customer service that abysmal and with blatant disregard for their clients' needs does not deserve any business from the PR community.

Best,
HurschtiWurschti
UKWF Insurgency Admin

[Masterbake]

Damn, that is definitely something to watch out for.
It's pretty normal for servers to be auto-patched but if they refuse to put it back to 1.41 there's a massive problem.

[HurschtiWurschti]

Yeah, my jaw dropped when it happened. We are essentially going to pay for a month of nothing. Hope there are server providers out there who appreciate our business more than multiplay does.

Very very disappointing.

[05grottim]

hmm the prob is tho for most of those companies is that the majority of servers will want to be patched so it would be hard for them not to. However i agree that paying £60 for an empty server is absurd. They should at least refund the money for that month.

[Celestial1]

Originally Posted by 05grottim

They should at least refund the money for that month.

This. Contact multiplay, try to get a hold of the highest-up as possible, and ask for a refund for the month due to the fact that they are denying you a service.

[Masterbake]

I'm hoping all of the Devs' energies are directed towards 0.87 at this moment, this problem must be present on most server providers' networks. The changelog is already up so hopefully that means it'll be ready to roll soon.

[superhunty123]

£60 PER MONTH?!? mate I would go mental

[05grottim]

yeah that's the going rate for a lot of 64man servers.

[[R-DEV]AncientMan]

It's understandable for the server provider to auto-patch all servers, but refusing to rollback for a damn good reason of "the mod that is run on the server is incompatible with the new patch", well that's pretty poor. Anyway, things are going well, you shouldn't be out of action for much longer .

[Robbi]

It's only really common practice for server companies to auto patch BF2 ranked servers, as we all know that the unranked are usually 95% of the time used for mods, but, big companies seem to forget who their money comes from sometimes.

Didn't they just switch your server to Holland aswell one time, when the server you were on wasn't up to par? Damn Multiplay